Purchase Policy

AO Custom Fabrication Purchase Policy

At AO Custom Fabrication, we take pride in offering custom-crafted products designed to meet your needs. Please review the following terms before making a purchase.

Payment Terms:

• A 50% non-refundable deposit is required for custom orders.
• Custom signs and plasma-cut products require full payment.
• For products requiring installation, the balance—less 10%—is due 48 hours before installation, delivery, or pick-up.

Custom Plasma Cut Products:

• Includes 3 draft mock-ups. Additional drafts will be billed at $100+hst per hour.

Production Timeline:

• Timelines vary based on design complexity and current workload. Estimated completion dates will be provided at the time of deposit.

Return Policy:

• Due to the custom nature of most orders, we do NOT accept returns, exchanges, or cancellations. If you have a problem with your order, please contact us and we will do our best to resolve the issue.

By placing an order, you agree to these terms. For any questions, feel free to contact us.